Terms and conditions

In order to ensure quality service between Mallorca Taxi Service and our clients, we ask that you adhere to a series of simple conditions.

1. If you’d like to hire a transfer for up to 4 passengers, simply complete the reservation form. Once we receive your booking, you will receive a confirmation email shortly thereafter.

2. All services will be paid for at the end of the trip and you do not need to pay in advance.

Additionally, to avoid any surprises over the price, in our fares table you can find maximum prices including tolls and surcharges.

3. The meeting point for the driver and the passengers is in the arrivals hall (in front of door 4).
The driver will have a sign board with your name on it. In the event of lost luggage or flight delays, there will be no increase in price and we will wait for you as long as necessary. This is provided that you contact us (by text message or phone call) within 60 minutes of your flight landing. If we are unable to contact you within this time period, the reservation will be cancelled.

4. If you’d like to book your return journey with Mallorca Taxi Service, you can make a reservation on our website or directly with your driver upon arrival. They will recommend the best pickup time depending on your flight (approximately 3 hours before). In the event of any changes or cancellations, we ask that you please notify us as soon as possible.
We can also pick you up from Palma or any other zones or towns in Mallorca, except within the zone of Calvià (please consult our fares table for a list of places within this municipality).

5. All services are for up to 4 passengers per vehicle plus the driver. If there are more people, please book two taxis.
Children and infants count as an adult passenger as they occupy one seat.
Please indicate on the reservation form if you require an infant or child seat and we will provide one to fit the age and weight of the child at no additional charge.

6. At Mallorca Taxi Service we protect your personal data and ensure its complete confidentiality. Furthermore, it is automatically deleted at the end of the service.

7. Reservations can also be made for pickup from the port and other parts of Mallorca. Please contact us directly for any such enquiries.

8. The arrangements are made directly between you and Mallorca Taxi Service without intermediaries or agencies.